Hi, we hope that you are getting along with our platform ok, but if you have any problems then we are here to help with those.

If you need to contact us because you have not received an invitation from your Housing Association but would like to participate in rent-flex, then you need to e-mail Optivo at and request this.

Likewise, if you have any queries about your plan or need to speak to someone about your payments or any financial problems that you are having, then again you should e-mail Optivo at and ask that they get in touch with you about this.

If you are experiencing any technical issues with the platform please also contact and they willl pass details of your problem to us.  We will respond within 24 hours. Please give us as much detail of the problems that you are experiencing to Optivo, including, if possible, any screenshots or error messages that you are receiving.

Finally, if you would like to talk to us about rent-flex more generally or wish to discuss our privacy policy or terms and conditions, then please contact